1. Who we are
Sifton Canada Immigration and Citizenship Consulting Inc. ("Sifton", "we", "us") provides Canadian immigration consulting services. We are responsible for personal information under our control and can be contacted at info@siftoncanada.com.
2. Information we collect
Depending on how you interact with us, we may collect your name, email address, phone number, appointment details, timezone, consultation notes, account information, messages, and documents you choose to provide. Our systems also receive technical information needed to operate and secure the website, such as IP address, browser information, session data, and language preferences.
Payments are processed by Stripe. Card details are submitted directly to Stripe and are not stored by this website. We retain payment references, amount, currency, and payment status for booking and record-keeping purposes.
3. Why we use personal information
We use information to schedule and deliver consultations, assess how we may assist you, communicate with you, process and confirm payments, create and secure a client account when applicable, provide requested services, maintain business and professional records, prevent fraud or misuse, comply with legal and regulatory obligations, and improve the reliability of our services.
4. Consent and choices
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. You may withdraw consent for optional uses by contacting us, subject to legal, professional, and contractual restrictions. Withdrawing consent may limit our ability to provide a requested service.
5. When information is shared
We may share information with service providers that help us operate our website, communications, secure storage, and payments; with professional advisers; with Canadian immigration authorities or other parties when you authorize us or when required to perform an agreed service; and with regulators, courts, law enforcement, or other authorities where permitted or required by law. We do not sell personal information.
6. Processing outside your location
Our business serves clients internationally. Service providers and recipients may process information in Canada, Iraq, the United States, or other jurisdictions. Information processed elsewhere may be subject to the laws and lawful access rules of that jurisdiction.
7. Retention and safeguards
We retain information only as long as reasonably necessary for the purposes described above and to meet legal, tax, insurance, and professional record-keeping requirements. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No online system can be guaranteed completely secure.
8. Cookies and sessions
The website uses essential cookies and similar storage for security, sessions, language selection, forms, and account access. Disabling essential cookies may prevent parts of the website from working. If optional analytics or marketing technologies are introduced, this policy and any required consent controls should be updated before they are enabled.
9. Access and correction
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We may need to verify your identity and may be permitted or required to withhold certain information. You may also contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
10. Children
This website and online booking service are not directed to children. A parent, guardian, or authorized representative should contact us before providing personal information about a minor.
11. Changes and contact
We may update this policy as our practices or legal obligations change. The effective date shown on this page identifies the current version. Questions or requests can be sent to info@siftoncanada.com.